Frequently Asked Questions
Do you offer a warranty?
Yes, we offer a full 12 month warranty on all units.
Can you supply us with a tax invoice?
Yes, we will email a tax invoice to the email address supplied on the order page. Please provide your VAT number if you are registered for VAT.
How do I know which model to use if I have 1 computer, Inkjet printer with 15" screen and a TV without a dish and DVR/Video machine to keep on working for 8 hours if the power stays off for that long?
The INX500-5 model will do the job perfectly, provided that the above equipment does not exceed 200W. If the power comes back on after 8 hours, the system will charge the battery automatically within 4 hours and the system will be ready for the next power failure.
If you need less back-up time for the same equipment above, simply choose the model with 4 hours or 2 hours whatever your preference may be.
If you have 2 computers, 1 laserjet printer, 1 TV, satellite dish, and VCR/DVD, - not exceeding 400w, the INX1000 models are the range to use. Simply choose the back-up time you need in case of a power failure.
PS. We always recommend spare capacity of 1/3, so that the system do not overload if a surge occur.
How do I know if I need the "Do-It-Yourself" range or the "Heavy Duty" range?
If it is for a household situation and you do not want an Electrician involved to do the installation for you, choose the "Do-It-Yourself range. Example: INX1000-5 for the garage and gate motors, INX500-5 for the TV,Dish,DVD, Decoder and a standing lamp with 11watt bulb, INX1000-5 for the study computor/4-in-1 printer TV and standing lamp, INX2000-5 for the kitchen microwave, fridge and standing lamp. (Do not use the kettle as it will deplete the batteries very fast)
If it is for a household situation and you can get an Electrician to wire the system into your Main Distribution Board, the EPS heavy Duty Range is the answer. Now you can decide which household lights and plugs must be live in case of a power failure, and your Electrician will wire your system as such. Do not wire the Hot Water Cylinder and the Airconditioning System to the EPS as it uses too much current. Calculate the watts of the lights and other equipment that you want to have live during a power failure and decide on the size of the EPS model. Then decide for how long you want the back-up, and choose the different options on the battery packs (4 for 2-3 hours, 8 for 4-5 hours, 12 for 6-8 hours).
If it is for an Office situation, where you have computors in various offices, you can either use an INX500-5 for each office or wire the EPS system through the DB board for dedicated plugs and lights.
Do you offer a warranty?
Yes, we offer a full 12 month carry in warranty on all units.
If I plug in too many electric devices, will the system overload?
Answer: The red overload light and buzzer will warn you immediately if you have too many devices plugged in. Simply unplug one or more devices until the warning light and buzzer stop.
What is the most practical way to use the power boxes?
Plug the input plug into your 220V wall socket. Plug your devices into the output plug provided. Switch the Inverex on - the green light will show if everything is OK. Leave the unit on permanently and use your equipment as normal - even when the power is on. The system will take care of the power failures and will switch over smoothly and automatically. Recharging is also automatically when the power comes back on. You've got nothing to do.
What does one do when a long power failure occurs?
Your plugged in equipment will carry on working for up to 8 hours automatically. Your equipment would not even know there is a power failure. In a household situation you would normally have a Cadac gas cylinder with a cooking top handy to prepare food and hot drinks and have rechargeable lamps and candles ready when it gets dark.
Do I really need a powerbox?
Eskom has warned that they are planning power cuts from May 2006 throughout the winter in most regions, especially in the Western Cape. This means that there might be power outages every day for 4 hours or longer for months. Yes you do need a Powerbox.
Does your inverex 1000-5 inverter come with a battery and what is the total mass of this unit?
Yes they all come with batteries - the size and weight depends on what runtime they need as we have different battery sizes for each runtime option. 8hr option approx 30kg in total.
Is the battery built-in to the inverter as with a ups or do these inverters use a separate battery unit?
The inverex is housed on top of the battery cabinet - with the 1kva with 8 hours we make use of 2 cabinets - total dimentions of the inverex with cabinet is: 410 x 410 x 250.
What is the total mass of the unit? - We would like to order but courier costs could be prohibitive.
8 hour option is 25kg for battery, approx 2.5kg for inverex and empty cabinet. Also remember that shipping is already included in our prices.
What is a reasonable service life of the inverters?
Same as a UPS.
What happens when the battery no longer holds a charge?
Replace the battery
What do the replacement batteries cost and what type of battery is used?
Approximately R850 on 8 hr option one; maintenance free lead acid battery.
How long does the batteries last?
Expected life span is 3 years.
NB. All EPS and UPS battery times are approximate and are load dependent.
What is the weight and dimensions of the different units?
INX500-5 : 25KG
INX1000-5 : 50KG
INX2000-5 : 52KG (410x240x410)mm
ESP Range:
EPSCAB001 : 100KG (810x350x350)mm
EPSCAB002 : 200KG (780x470x660)mm
EPSCAB003 : 300KG (980x470x950)mm |
